Refund & Cancellation Policy
for Anubhav NGO
Anubhav NGO values every contribution made towards supporting our mission and social welfare initiatives.
1. Donation Refund Policy
Donations made to Anubhav NGO are generally non-refundable as they are voluntary charitable contributions.
However, refund requests may be considered under the following situations:
- Duplicate transactions
- Incorrect donation amount due to technical error
- Unauthorized transactions
- Payment processed multiple times for the same donation
2. Refund Request Timeline
Refund requests must be submitted within 7 days from the date of transaction.
Requests submitted after this period may not be eligible for review.
3. Refund Process
To request a refund, donors should share:
- Full name
- Donation amount
- Transaction ID
- Date of transaction
- Payment method
- Reason for refund request
Approved refunds will be processed through the original payment method within approximately 7–14 working days depending on banking and payment gateway procedures.
4. Failed or Pending Transactions
In cases where payment is deducted but confirmation is not received:
- Users are advised to wait for standard banking reconciliation timelines
- If the issue persists, users may contact us with transaction details
5. Chargebacks & Disputes
Fraudulent chargebacks or payment disputes may be reviewed and investigated by the organization and payment gateway providers.
6. Cancellation Policy
As donations are voluntary charitable contributions, cancellation requests after successful payment may not always be possible.
7. Contact for Refund Assistance
For donation-related support or refund assistance, users may contact Anubhav NGO through the official contact details provided on the website.
